Richard Hernandez accepts Master Diploma
Mercury’s first Retailer Training Program with H-E-B has successfully concluded!
“This training allowed me to peel back the layers of the onion and really learn the moving parts of the company. And to see many times more than not, there is rationale and reason for why things are done the way they are done,” says Richard Hernandez.
Hernandez is the first retailer participant. He’s an associate buyer from H-E-B.
Participants learned every aspect of the business
For two weeks, participants learned every aspect of the business from our end. They covered everything from what it takes to set-up a new store before it’s opened through learning our book ordering, magazine and UPC processes and more.
As part of the training course, participants met with experts from each of our departments and spent time learning what they do. They also had the opportunity to tour stores and see processes implemented at the store level.
Instruction during Retailer Training Program
“This training has given me a new appreciation of understanding your business and for that, it makes me a better buyer,” says Hernandez. “Now I know all of the things that it takes for your organization to keep us serviced and merchandised on a daily basis.”
At the end of the course, participants were tested. When he successfully passed, Hernandez was presented with an honorary Master Diploma.
This is the first time Mercury has conducted a program like this. It was successful thanks to people like Steve Crabb, Director of Quality Merchandising and Training Operations, and everyone who participated and shared their knowledge.
“I have a newfound appreciation of what Mercury does for H-E-B,” says Hernandez. “This knowledge is value added. I appreciate everyone’s time and the knowledge that what I’ve learned here is invaluable to helping me continue in my buying role with H-E-B.”
